Standard Terms and Conditions

"Agreement" means these Terms and Conditions together with the terms of any applicable Specification Document.

"Customer" means the organisation or person who purchases goods and services from the Supplier.

"Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever enforceable worldwide.

"Specification Document" means a statement of work, quotation or other document describing the goods and services to be provided by the Supplier.

"Supplier" means Business Telco.

These Terms and Conditions apply to all contracts for the supply of goods and services by the Supplier to the Customer.

The Supplier will provide a Specification Document before commencing services. The Customer must notify the Supplier immediately if there is any disagreement with the contents.

The Supplier will use all reasonable efforts to meet estimated time frames, but time is not of the essence in service performance.

The price for the goods and services is as specified in the Supplier’s quotation and is exclusive of VAT and any applicable charges outlined in the Specification Document.

Payment terms are specified in the Supplier’s invoice. Time for payment shall be of the essence.

If the Customer fails to make payment within the agreed terms, the Supplier shall be entitled to:

Delivery of the goods shall be made to the Customer’s address or as agreed in the Specification Document.

All delivery dates provided by the Supplier are estimates, and the Supplier shall not be liable for any delay in delivery.

The risk in the goods shall pass to the Customer on delivery.

The Supplier retains ownership of the goods until full payment has been received from the Customer.

Cooperate with the Supplier in all matters relating to the supply of goods and services.

Provide the Supplier with necessary information and materials required for the performance of services.

The Supplier will provide goods and services with reasonable skill and care.

The Supplier may make changes to services to comply with safety or statutory requirements without notice to the Customer.

The Supplier warrants that the goods will conform to the specification provided and will be free from material defects for a period of 12 months from delivery.

If the goods fail to conform to the warranty, the Supplier will repair or replace the goods at its discretion.

The Supplier’s total liability in respect of all losses shall not exceed the total amount paid by the Customer.

The Supplier shall not be liable for indirect or consequential loss, including loss of profits.

The Supplier shall not be liable for delays or failure in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, government actions, or labour disputes.

Both parties shall treat all confidential information as strictly confidential and shall not disclose it to any third party without prior written consent.

All Intellectual Property Rights in or arising out of the services shall belong to the Supplier unless otherwise agreed in writing.

The Supplier may terminate the agreement immediately if the Customer breaches any material terms or becomes insolvent.

All notices under this Agreement must be in writing and addressed to the other party’s registered office or principal place of business.

A waiver of any breach shall not constitute a waiver of any subsequent breach.

If any provision of this Agreement is found to be invalid or unenforceable, it shall not affect the remaining provisions.

This Agreement constitutes the entire agreement between the parties.

No variation to this Agreement shall be effective unless in writing and signed by authorised representatives of both parties.

The Customer may not assign this Agreement without the Supplier’s prior written consent.

No third party shall have any rights to enforce the terms of this Agreement.

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

You may address any complaints in writing to Business Telco. Please include your mobile and account number in any correspondence.