Mobile phones

Handset delivery, returns and warranty

This page applies to mobile handsets bought outright from Business Telco through our website. It does not change the terms of our SIM only services.

Draft for owner review — October 2026.

Who you are buying from

Business Telco Ltd, 15 Main Street, Normanby, Scunthorpe, Lincolnshire, DN15 9HY. Phone 0333 577 3007 (Mon–Fri, 9am–5:30pm), email chris@businesstelco.co.uk.

Delivery

We deliver to supported UK addresses. The delivery charge and estimated delivery time are shown on each product page and again in checkout before you pay. The estimate is in working days (Monday to Friday, excluding UK bank holidays).

Areas we deliver to: please contact us for details

If an item turns out to be unavailable after you order, we will tell you promptly and refund you in full to your original payment method.

Changing your mind (consumers)

If you buy as a consumer, the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of the day you receive the handset, without giving a reason. Tell us you wish to cancel by email or phone, then return the handset within 14 days of telling us.

You may open the box and handle the phone as you would in a shop to inspect it. If the handset is returned in a condition that goes beyond what was needed to inspect it (for example, it is damaged or has been set up and used beyond inspection), we may reduce your refund to reflect the loss in value, as the law allows. We will refund the price and the standard delivery charge within 14 days of receiving the handset back (or evidence you have sent it).

Return address: please contact us for details

How to return: please contact us for details

Business customers buying in the course of their business do not have the statutory 14-day cancellation right, but you can contact us and we will consider returns case by case.

Faulty handsets

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If a handset is faulty you can reject it for a full refund within 30 days of delivery. After 30 days, and within six months, you are entitled to a repair or replacement first; if that fails you can claim a refund. Please contact us as soon as you notice a fault.

Manufacturer warranty

Any manufacturer warranty is separate from, and in addition to, your statutory rights against us. Warranty coverage, length and how to claim can differ by the handset’s regional model number, so each product page states the warranty for that exact model once it has been confirmed. If no warranty is stated on a product page, the handset is not yet on sale.

Your data

Card payments are processed securely by Stripe; we never see or store your full card details. We use your name, delivery address, email and (optionally) company name to fulfil and support your order. See our privacy policy.